Returns & Exchanges
At Tommy John, we stand behind our products with our 'Best Pair Guarantee,' allowing you to return or exchange any item within 30 days of purchase if you aren't completely satisfied with the fit and feel. We make the process seamless so you can get back to being comfortable in no time.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Choose Refund or Exchange
Select whether you would like a full refund to your original payment method or a seamless exchange for a different size, color, or style.
Print Your Label
Download and print the prepaid shipping label provided by our portal and securely pack your items in their original packaging if possible.
Ship It Back
Drop off your package at the designated carrier location; once received and inspected at our warehouse, we will process your refund or ship your new items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing