Frequently Asked Questions
Everything you need to know about the world's most comfortable clothing.
What is the Tommy John 'Best Pair Guarantee'?
We want you to be completely comfortable. If you're not thrilled with your first pair of Tommy John underwear, keep them and we'll send you a different size or style, or issue a full refund. No questions asked and no need to send the pair back.
How should I care for my Tommy John products?
To maintain the integrity of our premium fabrics, we recommend machine washing on a cold, gentle cycle with like colors. Tumble dry on low heat or air dry to prevent shrinkage and maintain the elasticity of the waistband.
How long does shipping take and what are the costs?
We offer standard shipping which typically arrives within 5-7 business days. Orders over $75 qualify for free standard shipping within the United States. Expedited shipping options are available at checkout for an additional fee.
What is your return policy for items other than first-pair underwear?
For all other products including apparel and loungewear, we accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please use our online portal to generate a prepaid return shipping label.
How do I find my correct size?
We provide a comprehensive size guide on every product page. Our sizing is designed to be 'true to fit.' If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a more tailored, compression-like feel.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by destination and will be calculated automatically at checkout based on your location and order weight.